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Service & Parts

We have more than 175 worldwide support professionals and the most knowledgeable team of processing and packaging specialists in the industry. Combine these experts with the industry’s largest inventory of OEM spare parts and you’ll find that no other supplier can match Reiser Canada’s total commitment to its customers.

Superior Field Support

Reiser Canada has more than 25 factory-trained field service technicians located throughout Canada available to travel to your plant when needed. From initial equipment installation and startup to field support and service, our experienced technicians respond quickly to get you up and running and keep you there.
Service and Professional Technicians - Reiser
Fast delivery of OEM Spare Parts

Fast delivery of OEM Spare Parts

Reiser Canada maintains a huge inventory of more than 40,000 different OEM replacement parts in our Canada office. For spare parts and service, our Burlington, Ontario office is open Monday-Friday from 7:00 AM to 7:00 PM and Saturday from 8:00 AM to 3:00 PM Eastern time. Plus, our dedicated Phone Support Help Desk is available 24/7 to provide real-time assistance with your technical questions and spare parts needs. Call Reiser Canada at (905) 631-6611.
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Service Testimonial

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Due to the successful day of trials today, we will not need to conduct any trials tomorrow. Thank you to each of you for your incredible support! It is both amazing and humbling at the same time to work with such a fantastic team. It continues to be my pleasure to get to know each of you a little better during each trial. Please pass on my sincere gratitude to each of your teams.

– Karen Proper, Sr. Product Developer, Maple Lodge Farms Ltd

Service Testimonial

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Thank you again for the service you provided and for how quickly you were able to deliver the Vemag 500. I very much enjoyed working with Tony Dibernardo and felt he represented Reiser very well.

– Michelle, Plant Manager, Grandmothers Bake Shoppe

Service Testimonial

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Please may I say a BIG thank you to your Canada Parts crew for being so helpful when I bug them for all those urgent/rushed parts! They do a brilliant job in getting the parts to us as soon as they can. I do share my appreciation and this message is to say I don’t just say the words but do mean them – we are very grateful for your time and help.

– Parm Ghuman, Inventory Control, Cargill Watson

A Dedicated Phone Support Help Desk

At Reiser Canada, you’ll find a dedicated Technical Help Desk committed to supporting our customers. They provide real-time assistance and can help resolve most issues over the phone, minimizing any production interruptions. This team is available to assist with your technical questions and spare parts needs.

An Extensive Network of
Field Service Technicians

Our factory-trained field service technicians are located throughout Canada and available “on-demand” to travel to your plant as required.

Training – Machine Operation
and Maintenance

Whether in your plant or at our Reiser Canada Customer Center, we can design a training program specifically for your organization’s needs. While we already have programs in place, we understand that different personnel require different training. We will modify our programs to fit your specific needs with both theoretical and hands-on training classes. We will provide your staff with the know-how to set up, operate, teardown, troubleshoot, and maintain your equipment.
Application Specialists

Application Specialists

Every one of our Reiser Canada Application Specialists is an authority in their industry, with a deep knowledge of technology backed with decades of hands-on experience. Our team of experts help customers improve their process and their product. Whether you need help from our beloved “Meatheads” with sausage production or building the perfect burgers, or you need a packaging specialist, alternative protein expert, or even a bakery specialist to improve your cookie or roll production – we have you covered.

Product Development Facility
and Test Kitchen

Our state-of-the-art Reiser Canada Customer Center and test kitchen are at your disposal to help test, sample or even perfect your processing and packaging efforts. Our application specialists, machine experts, and in-house chef will work with you to ensure you get the results you need.
Research and Development Team

Research and Development Team

Looking for an innovative solution? Reiser Canada’s in-house engineering and machine design team will partner with you to understand your production requirements and design a practical solution that is ideal for you.
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