Customer Center

Food manufacturers are welcome to use our Customer Center. Equipped with four testing areas, our Customer Center is equipped with machines, technicians capable of running the machines, a test kitchen, an on-site chef, five training/teaching rooms, and sausage, meat, bakery, dairy, and even pet food specialists available to help with your production needs. Reiser Canada’s Customer Center is the ideal location to test your new products and ideas, find ways to improve your current products, and train your team.

Meet Our Specialists

Reiser Corporate Chef Joseph Ascoli

Corporate Executive Chef

Joseph Ascoli brings more than 23 years of research and product development experience to his role as Corporate Chef for Reiser. He has both a science and a culinary background from the University of Rhode Island and Johnson & Wales University. He has worked with dozens of companies to bring new items to market across retail, foodservice, national account, and club customer industries.

Brandon Carr

Customer Center Manager

Brandon Carr manages the Customer Center, having previously worked as a Project Manager on the Engineering team at Reiser. In that role, he collaborated closely with both the internal sales team and customers to define and install application-based solutions. This in-depth application knowledge has helped customers while at our Customer Center identify the right solutions for their specific needs.

Bakery Processing and Packaging Expert, Reiser Customer Center, Canton MA - Bakery Recipe and Development Expert

Bakery

Jim Fontaine is one of our bakery experts. He is one of several regional specialists who assist Reiser’s customers in getting acclimated with our speciality bakery equipment to produce higher quality baked goods, increase production, and improve packaging. Our team can help with everything from cookies, buns, rolls and breads to gluten free recipes and even pizza doughs.

Sausage Processing and Packaging Expert, Reiser Customer Center, Canton MA - Sausage Recipe and Development Expert

Sausage

Stefan Neumann, Master Butcher and Meat Specialist, is one of our many sausage experts. The team is trained to help Reiser’s customers of all sizes identify the right equipment for their current and future sausage production and packaging requirements.

Meat Processing and Packaging Expert, Reiser Customer Center, Canton MA - Meat Recipe and Development Expert

Meatheads

Scott Steinman is part of Reiser’s team of trusted meatheads. Scott is our injection and marination expert who can also assist customers with all types of meat processing, forming, and portioning applications.

Adam Woz

Cheese/Dairy

Adam Wozniak and the Reiser dairy specialists have been instrumental in crafting cheese and dairy application solutions for Reiser customers. They have helped businesses of all sizes to maximize their output and efficiency and minimize waste at every stage of production and packaging.

Pet Food Processing and Packaging Expert, Reiser Customer Center, Canton MA - Pet Food Recipe and Development Expert

Pet Food

Jeff Zeak and his team of experts believe that pets deserve the same high quality foods that people enjoy. They work with pet food producers of all sizes to find solutions to bring their recipes to life and their products to market.

Food Packaging Expert - Reiser Customer Center, Canton, MA

Packaging

Guenter Kuhl is one of several Reiser experts who work with customers to identify the ideal packaging solutions for their specific needs. Their expertise can help you select the right package that not only attracts customers but protects your brand by keeping your product fresh and looking its best.

Customer R&D, Test Kitchen

This is the place to come if you need to test new recipes, try new machines or solutions, or just need to talk to an expert in your industry. We welcome food manufacturers to test recipes and products on our machines with expert guidance. Our engineers and product specialists will work with you to identify or even customize the right processing or packaging solution for you.
Stefan Sausage
IMG 3656 KillerBrownie

Customer Training

Having great equipment is one thing, but making sure your team knows how to use it is another. That’s why Reiser Canada offers formal training programs for all the machine operators in your facility. These classes provide hands-on training, and equip your team with the knowledge to set up, operate, troubleshoot, maintain, and even tear down equipment for cleaning. Classes can be scheduled at your convenience at our customer center, or even at your facility.

Application Specialists

Every one of our Reiser Canada Application Specialists is an authority in their industry, with a deep knowledge of technology backed with decades of hands-on experience. Our team of experts help customers improve their process and their product. Whether you need help from our beloved “Meatheads” with sausage production or building the perfect burgers, or you need a packaging specialist, alternative protein expert, or even a bakery specialist to improve your cookie or roll production – we have you covered.
Customer Center Frank